Texas insurance department creates team to resolve health plan complaints

The Texas Department of Insurance is putting together a new team that will be tasked with addressing issues involving health insurance, the department said July 2.

The team, called the Health Market Actions Section, will work across the agency to ensure consumer protections are followed. 

"Texas consumers should be able to rely on their health insurance," Texas Insurance Commissioner Kent Sullivan said in a news release. "This team will monitor all available information — from complaints to audits to lawsuits — to make sure we identify and resolve issues as early as possible." 

Some of the recent insurance issues the department has been working on include an enforcement action against Blue Cross Blue Shield of Texas. In March, the insurer agreed to reimburse members for out-of-network emergency claims after a state review found delays in claims processing and incorrect advertising.

Read more here.

Editor's note: This article was updated July 9 at 9:35 a.m. CT to provide more background information.

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