Fifty-one percent of Americans who used healthcare exchanges set up by the Patient Protection and Affordable Care Act last year through Healthcare.gov don't plan on participating in them this year when open enrollment restarts on Nov. 15, according to a recent Bankrate survey.
According to the survey, those who participated in the health exchanges last year are nervous about prices and wary of technical glitches on exchange websites.
Bankrate analyzed survey responses from 588 people over the past month who used the exchanges last year. This group included both those who ended up selecting an insurance plan and those who did not.
Findings from the survey are shown below.
- Just 43 percent of people who used HealthCare.gov or a state-run exchange plan on using such an exchange to select insurance plans for 2015.
- People whose household annual incomes were less than $30,000 were more likely to say they would use the Obamacare exchanges again (about 53 percent).
- People in households earning incomes of more than $75,000 annually were the least likely to say they would return to the exchanges (about 35 percent)
- About 52 percent of survey respondents said they had a positive experience on the exchange last year, while 42 percent described their experience as bad, including 27 percent who described their experience as very bad.
- Fifty-three percent of survey respondents reported they are very or somewhat confident the exchanges will work well this November, while 45 percent reported being not very or not at all confident in the exchanges.
- Twenty-six percent indicated they were the most concerned about high numbers of people remaining without health insurance, and 21 percent said their biggest worry was technical problems on the insurance websites.