The index uses a 100-point scale for its rankings. This year’s rankings also included Centene, which was not measured in 2020.
Here are how eight payers ranked:
1. Blue Cross and Blue Shield: 75 (up 4 percent)
2. Kaiser Permanente: 75 (up 3 percent)
3. Humana: 74 (down 1 percent)
4. UnitedHealth: 74 (up 3 percent)
5. Aetna: 73 (up 3 percent)
6. Other insurers: 73 (no change)
7. Centene: 72 (not measured in 2020)
8. Cigna: 68 (down 4 percent)
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