The ongoing shift to value-based care has placed a significant emphasis on provider performance and outcomes. But with clinical staffing shortages near all-time highs, delivering the right care at the right time – which is the essence of effective care management – is more challenging than ever.

Healthcare and human services organizations are grappling with intense competition for direct care providers amid increasing financial pressures. As entities confront hard talent recruitment and retention choices, leaders depend on data to help make the best business decisions. However, those decisions are often delayed due to incomplete or inaccurate data, or cumbersome collection and analysis processes.

Stanford University Medical Center in Palo Alto, Calif., is requesting a revision of a city agreement that requires more than one-third of its employees to get to the hospital without cars, Palo Alto Weekly reported Oct. 18. 

In the wake of the pandemic, turnover is on the rise in many RCM teams, as employees resist back-to-the-office strategies and instead often seek remote job opportunities at other organizations. At the same time, the volume of administrative work associated with denials has increased significantly.

In a workshop at the 8th Annual Becker's Health IT + Digital Health + RCM Meeting, David Law, chief client officer at Zotec Partners and Kelly Searle, chief revenue officer at Tacoma, Wash.-based Sound Physicians, discussed the use of artificial intelligence in healthcare, specifically in revenue cycle management and efforts to improve patient satisfaction.

Gwendolyn Oglesby-Odom, EdD, MSN, RN, began serving as enterprise vice president of community engagement for Charlotte, N.C.-based Advocate Health in September, and she brought more than two decades of healthcare experience to the role.

Inpatient and outpatient settings — though riddled with staff shortages and workflow challenges — hold key opportunities for quality improvement. To realize potential here, hospitals and health systems must consider support that will drive not only advancements but also innovation across the organization.

There's a neighborhood in Salt Lake City that was full of young, growing families 20 years ago. Kids needed sports medicine and pediatric services; new mothers relied on women's clinics. 

Evanston, Ill.-based Northshore – Edward-Elmhurst Health has entered an exclusive, multi-year partnership with The National Basketball Retired Players Association. 

As Tampa (Fla.) General Hospital set out to ready a new five-year strategic plan, adjusting organizational structure was among the focuses. The goal was a new structure at the highest level to better represent the growth the system has experienced in recent years, John Couris, Tampa General president and CEO, told Becker's.

Seattle Children’s committed to becoming carbon neutral by 2025.  But how could they make that commitment a reality?

More and more, hospitals and health systems are shifting to minimally invasive surgeries to promote better patient experiences and quality outcomes.

The drug Ozempic, prescribed for Type 2 diabetes, could be in shortage for years to come. As celebrities and influencers race to obtain the drug for its off-label weight loss capabilities, their endorsements — cataloged on sites like TikTok — could be partially to blame. 

We spent the first 1-2 years of the pandemic hailing doctors, nurses and frontline workers as heroes, but not enough has been done to actually address the challenges frontline workers continue to face.

In an era of rapid healthcare transformation, forward-thinking Chief Nursing Officers (CNOs) and Chief Nursing Executives (CNEs) are leveraging Command Centers to redefine patient care. These centers, equipped with real-time data, are evolving into intelligent operations hubs that streamline daily workflows and empower innovative care delivery models.

Advances in technology, especially the advent of smart phones, have made it easier for patients to record their encounters with healthcare providers. However, physicians often have understandably mixed reactions to the concept of patients recording clinical visits.

Vancouver, Wash.-based PeaceHealth is relocating an urgent care center to a more central location in Eugene, Ore., as it takes steps to close a hospital in the city. 

Cleveland Clinic has established a joint advisory council with the largest private healthcare network in Chile to share best practices and strategic guidance around patient care and growth. 

General Catalyst is launching a healthcare company with plans to purchase and operate a health system, the venture firm said Oct. 8. Former Intermountain CEO Marc Harrison, MD, will lead the effort.  

Data that provide visibility into the patient experience, such as patient stories and metrics that capture patient sentiments, are crucial to understanding the healthcare user and creating compelling, patient loyalty-enhancing internal and external messaging.