Medical practices showing employee appreciation report lower turnover, survey finds

Kelly Gooch - Print  | 

The Medical Group Management Association's 2018 Practice Operations Survey found a link between employee appreciation programs and medical practice turnover.

The survey examined comparative data from more than 1,000 organizations. Participants were physician-owned and hospital-owned practices, along with U.S. organizations at small and large practices.

Five findings:

1. Medical practices with an employee appreciation program generally saw lower turnover than their counterparts without one, regardless of specialty.

2. Among primary care practices with an employee appreciation program, business operations support staff turnover was 4.55 percent. That compares to 5 percent at their counterparts.

3. Primary care practices with an employee appreciation program also saw lower clinical support staff turnover than their counterparts (14.84 percent versus 16.67 percent). However, front office support staff turnover was higher among primary care practices with an employee appreciation program.

4. Surgical and nonsurgical practices with an employee appreciation program also saw lower clinical support staff turnover compared to their counterparts.

5. Front office support staff turnover was 15.38 percent among surgical practices with an employee appreciation program. That's lower than the 20 percent among surgical practices without one.

Click here for information on accessing the full survey.

 

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