White Papers - Now Available for Download

The following white papers have been made available to readers of Becker's Hospital Review. Click on a category below to see the whitepapers available on that topic.

Source: Collect Rx
Today, providers are experiencing increasing denials, underpayments, and plan complexity, and decreasing allowed charges, reimbursements and payor accountability.

Potentially millions are being left on the table every day. The complexity of plans and the claims system as designed by the payors makes it difficult if not impossible for providers to collect the reimbursements they are entitled to from the payor and to clearly understand if they are accurate.

A robust A/R management, payor collections, and revenue integrity program is the key to ensuring that your payors are reimbursing at the appropriate and fair rate.

Read the 8 Keys to Success and learn how you can be successful with payor reimbursements by:

  • Understanding how to optimize your payor reimbursement and AR Management functions
  • Reducing both your days outstanding and your A/R balances
  • Establishing a program to reduce denials, underpayments and payment delays

Click here to download this whitepaper.
Source: The Surgicalist Group
The Surgicalist Group evaluated the effect of implementation of a Surgicalist staffing model at a community hospital.

Under the Surgicalist staffing model, they were able to increase the urgent case volume from 0.8 to 1.83/day. Index cholecystectomy capture rose from 0.26 to 0.8/day and their LOS decreased from 2.1 to 1.7 days. Complications requiring a readmission were decreased by over 30%. ED physicians satisfaction was drastically improved with the Surgicalist model regarding their interactions with the surgeon on-call as well as their confidence patients were getting proper care.

Over $2.4 million additional hospital income was captured off cholecystectomies alone because of the Surgicalist model.

Learning Points:

  • The Surgicalist staffing model can increase the volume of surgical case captured via the Emergency Department
  • Simply having “call coverage” does not guarantee good patient care
  • The Surgicalist model significantly decreases length of stay for the most common urgent surgical procedures
  • A dedicated team of Surgicalists improve Emergency Department Physician satisfaction and confidence in regarding patient care

Click here to download this whitepaper.
Source: Navvis Healthcare
For the healthcare industry to achieve widespread success in aligning care quality with reimbursement to improve outcomes and ultimately lower costs, health plans and providers need to work together. The success of one Hawaii health plan provides an example of what can be achieved if providers and health plans collaborate like partners instead of quibble like adversaries.

This white paper examines the success of Hawaii Medical Service Association's unprecedented payment program. The program was the result of 18 months of planning and collaboration, during which physicians directly informed the health plan about the quality measures most meaningful to them.

Key learning points include:

  • How HMSA created a quality bonus program that engaged physicians
  • How HMSA achieved consensus buy-in among physicians and stakeholders
  • How HMSA supports provider investment in technology

Click here to download this whitepaper.
Source: Rectangle Health
Consumers’ share of out-of-pocket medical expenses has increased dramatically over the last 15 years. Out-of-pocket spend reached $365 billion in 2017 alone, representing a 3.6% increase from 2016. At the same time, taking a cue from online retail shopping, today’s medical consumer has come to expect speed, convenience and transparency in their medical purchasing experience. In this whitepaper you will learn about human and technology-based solutions that healthcare practices can implement to help families deal with their rising healthcare financial responsibility. Providing safe, convenient and efficient payment methods that help facilitate timely and predictable payments are a win/win for patients and practices alike.

Learning objectives

  • Understand how outdated billing practices can hurt your business
  • Learn how to effectively implement and use alternative payment methods to increase your revenue

Click here to download this whitepaper.
Source: TransUnion
Most hospitals’ internal processes can find up to 99% of health insurance coverage. However, without a holistic collections strategy in place, 9 times out of 10 there’s $100s of thousands to $10s of millions left on the table.

Read Four Ways to Uncover More Hidden Revenue to find out how you can recover every earned dollar by:

  • Maximizing overall yield through insurance discovery
  • Identifying more overlooked coverage you hadn’t realized you were missing
  • Overcoming industry challenges that affect reimbursements

Click here to download this whitepaper.
Source: Vizient
What if there was a way to plan better and budget smarter? The January 2019 Vizient® Drug Price Forecast provides a detailed projection of prescription drug price trends for 2019-2020. Using our industry-leading analytics and pharmacy expert insights, this twice-yearly report helps pharmacy leaders anticipate and manage drug spend across their health systems.

This report offers valuable information on:

  • Projected price increases, listed by generic drug name and by therapeutic class, through June 2020
  • Market dynamics that are likely to have an impact on drug spend
  • Critical industry topics such as drug shortages, rising prices, the adoption of biosimilars and more

Click here to download this whitepaper.
Source: Optum 360
Time to raise the bar on internal and payer communication. The health care landscape continues to experience shifts driven by mergers and acquisitions, Medicare cuts and value-based care – multifaceted changes stressing the bottom line at health systems across the country today.

The responsibility of health system finance leaders to maximize contract value is more complex than ever. In this white paper, learn more about how best-practice organizations are improving their contract management and getting the most from their contract yield by:

  • Increasing internal communication and coordination
  • Opening regular communication channels with payers

Click here to download this whitepaper.
Health IT
Source: API Healthcare
Learn how a VP of Operations and the system VP of IS teamed up with HR and nursing to standardize staffing practices enterprise-wide. By changing how they staffed and better leveraging workforce management technology, Memorial Hermann was able to ensure that staff were working up to their commitments and reduce their dependency on agency staff. Now, nurses appreciate more scheduling equity and a better work/life balance.

Click here to download this whitepaper.
Source: Ingenious Med
With 3,000+ physicians, four acute-care hospitals and over 30 outpatient centers and clinics, San Diego-based Scripps Health continually examines its workflows and information exchanges to uncover operational efficiencies and grow revenues. This focus is critical in an era of shrinking reimbursement and regulatory uncertainty.

Many large health systems like Scripps rely on outside partners to help deliver quality care and optimal financial performance. However, finding trusted, long-term technology partners who deliver on their promises is rare in today’s healthcare environment.

That’s why the Scripps partnership with Ingenious Med® is so noteworthy. In this case study, you’ll learn how the collaboration:

  • helped Scripps transition to an integrated electronic workflow with uniform data and analytics throughout the care continuum
  • drove strong fee-for-service revenue growth while supporting value-based initiatives
  • used intuitive reports to accelerate performance improvement across locations and providers

Click here to download this whitepaper.
Source: Hospital IQ
Managing patient flow is a growing and complex challenge for hospitals and healthcare systems of all sizes.

Typically, the problem isn’t that hospitals lack enough beds, staff or data. Rather, the challenge is their inability to match their capacity and workforce to anticipated patient demand. The issue isn’t insufficient resources; it’s insufficient resource management.

In this whitepaper you will learn how predictive and prescriptive analytics can:

  • Be used to align capacity to true demand and better manage length of stay.
  • Empower front-line decision makers to commit to continuous process improvement.

Click here to download this whitepaper.
Source: Allscripts
A successful population health strategy is built on a solid foundation of data. While the rapid digitization of healthcare ensures the proliferation of data across the enterprise, providers must still figure out how to glean actionable insights from large repositories of information. This critical need has inspired the development of numerous solutions produced in a highly competitive and crowded health IT marketplace. In this market, providers must learn how to assess product functionality and vendor capabilities, making IT purchasing decisions complex and drawn out.

In our white paper, “Considerations in Selecting a Population Health Management Solution,” we highlight the top six capabilities to look for when assessing population health technology vendors. Topics discussed include: Security standards, adaptability and value-added services, among others.

Click here to download this whitepaper.
Source: Capella University
It's no secret clinicians are frustrated with EHRs. However, digital patient records have contributed to numerous improvements in care and will remain a permanent fixture in healthcare for the foreseeable future.

EHR adoption is "nearly universal" among acute-care hospitals today, with 96 percent of facilities live on the technology as of 2015, according to an analysis by the Office of the National Coordinator for Health IT at HHS. Yet without clinician buy-in, hospitals and health systems cannot fully capitalize on the technology's benefits.

As health IT becomes more integrated into hospitals' clinical and operational workflows, it will become increasingly important for clinicians and executives alike to understand how EHR systems work. Formal training offers one solution to ensure hospital staff — from front-line employees to C-level leadership — get the most out of these systems.

In this white paper, readers will learn:

  • The history of how EHRs were integrated into the hospital setting in the U.S.
  • Examples of how leading providers are using EHRs to support patient care improvement efforts
  • How education programs can support hospital leaders in building IT efforts and maintaining clinician buy-in

Click here to download this whitepaper.
Source: Simplee
The consumerism revolution in healthcare continues well into the new year. With the recent CMS price transparency rule and increasing out-of-pocket costs for patients, innovative health systems are realizing the need to create a consumer-centric patient financial experience to respond to the rapid changes.

Patients want and expect an easy-to-use and easy-to-understand solution when it comes to paying their healthcare bills. St. Luke’s University Health Network recognized they needed to strive for a patient financial experience that met the standards that Amazon and other major online retailers have trained consumers to expect. This motivated St. Luke’s to invest in their patient financial care, which in turn resulted in positive results in collecting, building patient loyalty, and overall long-term organizational growth.

Download this whitepaper to learn more about:

  • How to address the critical challenge of healthcare affordability
  • Enhancing the patient financial experience through easy-to-use and easy-to-understand solution that drives results
  • Empowering patients by providing access and tools

Click here to download this whitepaper.
Source: Premier
In an effort to overcome the fragmentation and perverse incentives that discourage coordinated, cost-effective care delivery, healthcare provider members of Premier are designing and implementing clinically-integrated, high-value networks. To further identify improvement opportunities, Premier analyzed nearly 24 million emergency department visits across 750 hospitals and found that approximately 4.3 million visits associated with patients who have at least one of the common six chronic conditions were potentially avoidable. Best practices from Premier® and its members suggests that a patient-centric, physician-aligned care management model can be effective in reducing avoidable emergency department visits, with a savings potential of up to $8.3 billion annually.

Click here to download this whitepaper.
Source: Patient Safe
Like many technologies, mobility adoption in healthcare has followed three successive phases:

  • Phase I: Ad hoc reaction to individual pain points via point solutions
  • Phase 2: Collective awareness of the fragmentation consequences of these point solutions and migration towards integrated platforms
  • Phase 3: Clarity on the need for an integrated strategy, supported by repeatable processes and the ability to monitor and manage towards intended outcomes.

Although there are pockets of excellence and promise, as a whole, our industry is still far from repeatable processes and true predictable outcomes management of mobile technologies. The PatientSafe Mobile Maturity Model for Healthcare® serves as a navigation framework and strategy map to help health systems achieve the highest level of mobile technology adoption success broadly, but especially in the context of clinical communication and collaboration investments.

Read the whitepaper to understand the 6 key capabilities to consider and 5 stages of mobile maturity in healthcare organizations.

Click here to download this whitepaper.
Source: Vituity
Today’s hospitals are challenged to improve quality while reducing costs. More than ever, physicians, advanced providers, nurses, and staff need to work together to find innovative solutions to provide effective, high-quality care. Learning collaboratives foster team integration.

Innovation and transformation don’t just happen. They require prioritization, resources, leadership, and time. In this white paper, you will see how collaborative learning can help hospitals to:

  • Implement new processes that quickly produce meaningful results
  • Improve team collaboration and efficiency
  • Gain higher satisfaction scores from providers and patients

Click here to download this whitepaper.
Source: Spok
In a recent study of more than 1,200 clinicians, 87 percent say that alarms for non-actionable, irrelevant issues “occur frequently,” a jump of more than 10 percent in five years. The problem is growing with the proliferation of monitoring devices in hospitals. It’s time to make alarm management a priority, to protect patient safety and to mitigate provider burnout.

This guide includes:


  • Insights on the latest alarm surveillance technology.
  • Eight steps in a successful alarm management improvement process.

Click here to download this whitepaper.
Source: Schumacher Clinical Partners
While patient satisfaction scores undoubtedly help gauge the experience from a single episode, they ultimately fall short of a larger, more important goal: to get patients to see the health system and its providers in a spirit of long-term partnership and collaboration. Instead of focusing on episodic patient satisfaction, the way to create real value is to earn patients’ loyalty.

In this white paper, you’ll find:


  • A framework for starting the shift to patient loyalty
  • The top five loyalty drivers you can influence
  • Three domains of change that will help earn the patients’ trust beyond a single episode


Click here to download this whitepaper.
Process Improvement
Source: Salesforce
*From meeting higher patient expectations to balancing patient trust with personalization, discover new findings on the trends redefining healthcare and life sciences marketing.

Salesforce Research surveyed over 300 healthcare and life sciences marketing leaders worldwide to discover how:

  • Cross-functional dynamics are shifting to satisfy customer and business demands
  • Data is transforming how marketers operate
  • Personalization is becoming more refined at the crossroads of intelligence and trust
  • New standards of engagement are inspiring and challenging marketers

Click here to download this whitepaper.
Source: Boston Scientific
When endoscopes are in need of repair, surgery centers risk disrupting patient and procedural flow. Third-party endoscopy repair services offer surgery centers an alternative to OEM services and provide high-quality repairs up to OEM quality standards. In this whitepaper you will learn about Total Scope, an ISO-13485-certified endoscope repair company and how your center can benefit from utilizing a third-party repair service.

Learning Objectives:

  • How third-party endoscope repair services work
  • The benefits of ISO-13485 certification
  • How your center can realize cost savings

Click here to download this whitepaper.
Source: Cardinal Health
For ASC administrators looking to bolster their organization's bottom line, the supply chain remains an ample target for process improvement efforts. While many administrators have been working to improve supply chain efficiency for years, a wealth of opportunities for cost savings remains untapped in this space.

This must-reads roundup features 10 articles that offer insights into supply chain optimization.

Key learning points include:

  • 3 strategies for operating room inventory reduction
  • 3 ways surgery centers can reduce the burden of high drug costs
  • The 3 most cost-effective tools to improve supply chain efficiency

Click here to download this whitepaper.
Source: Infor
As the healthcare industry shifts from fee-for-service to value-based payment models and operating margins tighten, it's becoming increasingly important for hospitals and health systems to fully understand their costs and repeated causes of revenue loss. Using a combination of education, training and technology, some hospitals are beginning to see the benefits of value-based payment arrangements.

Download this white paper to learn about:

  • The challenges hospitals must overcome to shift from fee-for-service to value-based care
  • Why relevant, timely cost data is critical to driving margin improvements and delivering value
  • How cloud technology supports the transition to value-based care

Click here to download this whitepaper.
Source: Nexara
The methods employed by high reliability organizations (HROs) provide an orderly approach to managing complex, high-stakes issues that are unique to hospitals.

Becoming an HRO decreases variability through attention to detail in daily operations. This becomes the foundation for improved clinical outcomes and cost-savings in the form of greater efficiencies, increased staff satisfaction, and reduced waste.

Nexera posed 28 questions to assess nurses’ general understanding of HRO principles and their perception of how their facilities have put those principles into action in the OR. Nexera’s goal was to find common opportunities for improvement and determine if there is a connection between identified pain points and process gaps.

In this white paper you will learn:

  • how nurses perceive HROs versus how they put HRO principles into practice
  • what nine practices can be employed to achieve high reliability in the perioperative suite
  • the top pain points identified by nurses and the top five areas in which they feel their organizations need to improve in order to become an HRO.

Click here to download this whitepaper.
Source: B.E. Smith
Did you know that Catholic Health Initiatives named a new COO of their Texas Division, Liz Youngblood, while John Doyle, President of Ascension Holdings announced his retirement in June? There were also a number of unique positions filled this quarter including a chief pharmacy officer, chief patient safety officer and chief equity and inclusion officer.

The first quarter of 2019 was abuzz with healthcare executive moves, including more than 50 CEOs and presidents who stepped into new roles, retired or resigned during the quarter. Altogether, at least 126 hospital and health system C-suite executives were on the move during the first month of the year.

Keep track of all the 2019 first quarter C-suite executive moves with this report.

Click here to download this whitepaper.
Source: Kindred Healthcare
In today’s competitive market, it is more critical than ever to attract and retain top talent.

Read the article to learn key strategies on reducing the staffing burden, including:

  • Talent acquisition
  • Retaining and engaging rehab talent

Click here to download this whitepaper.
Source: Geneia
Social determinants of health (SDoH) are all the rage these days. That’s because researchers believe social determinants drive more than 80 percent of health outcomes. And in a value-based care world, it’s critical to identify and manage patient social challenges.

In this white paper, Social Determinants of Health: From Insights to Action, you’ll learn:

  • How physicians and care managers use SDoH data to improve the care and outcomes for populations while
    personalizing healthcare for individuals
  • How technology and analytics are making SDoH initiatives scalable
    What’s next in SDoH

Click here to download this whitepaper.
Source: Change Healthcare
With more consumers covered by high-deductible health plans, patient payments represent a higher percentage of your revenue. And the primary tool for collecting those payments is patient statements. How well are yours working for you? This white paper explores how Experimentation enables providers to create statements that drive engagement, collections, and patient satisfaction.

You’ll learn:

  • Why patient statements are in the spotlight
  • How consumer testing helps you create an effective statement
  • How artificial intelligence and machine learning can automatically optimize to select the most effective prototype
  • How Design Thinking is applied to patient statements to help encourage prompt patient payments

Click here to download this whitepaper.
Source: ServiceNow
Even for the most developed nations, healthcare spend is finite. What’s most critical is the pursuit of more efficient and effective delivery of care, that leads to improved patient outcomes and experiences.

Clinical workflows have been shown to have a direct effect on efficiently transitioning patients through their care plan, ultimately delivering improved outcomes.

There are many technical aspects underpinning clinical workflows that warrant attention if they are to be improved.

Core areas of focus:

  • Flexibility, intelligence and standardization
  • Efficient use of time
  • Interoperability, integration, and data mobility
  • Security, risk and compliance

Click here to download this whitepaper.
Source: TeamHealth
Lean Healthcare principles can be an invaluable tool in helping hospitals and health systems improve operational, financial and clinical performance. This is especially true in emergency departments that are often ripe with opportunities for process improvement that can enhance throughput, metrics, quality of care and patient satisfaction. Emergency department staffing and operational excellence have been cornerstones of TeamHealth’s services to hospitals since 1979.

This white paper will show you more about the ways TeamHealth worked with Montgomery, Alabama-based Baptist Health to use Lean Healthcare principles and tools to make dramatic improvements in emergency department clinical and operational performance.

Click here to download this whitepaper.
Source: American Well
Spectrum Health, an integrated health system headquartered in Grand Rapids, Michigan, needed to improve care delivery for specialty consults. Through its telehealth program, Specialty MedNow, Spectrum Health launched more than 90 telehealth use cases across its system and saw impactful results, including:

  • A 76 percent reduction in readmissions for Wound Care
  • A reduced transfer savings of $345,400 for Infectious Disease
  • More than $5 million in savings for its insurance arm, Priority Health
  • More than 25,000 remote consults using American Well telemedicine carts

Click here to download this whitepaper.
Source: Lending USA
Case acceptance, especially for those patients facing complex procedures such as implant dentistry, is a major factor for many dental health professionals. However, the failure of patients to carry through with a recommended course of treatment is not an insurmountable problem. If your case acceptance rates are below 85%, you need to offer more financing options.

With LendingUSA Patient Financing, you get:

  • Higher Approval Rates
  • Loan Approvals Up to $35,000
  • Lowest Merchant Fees in the Industry
  • Promotional 0% APR on Loans Paid in Full Within 6 Months

Click here to download this whitepaper.
Source: KPMG
The healthcare industry is facing major demographic and market changes that will dramatically impact which services are needed and how they are delivered. The organizations that put the consumer at the center of decision-making stand to be leaders in the new economy.

In this white paper, you will gain insights into how to:

  • Start serving different consumers in different ways, rather than taking a one-size-fits-all approach.
  • Keep an eye toward creating a seamless delivery network through which patients can move.
  • Forge strategic partnerships with technology disruptors - from integrators for patient/program matching, to reimbursable health tools, to predictive and behavioral analytics providers.

Click here to download this whitepaper.
Source: ECG Management Consultants
While there are many perspectives and publications on the “Hospital of the Future,” few, if any, provide a system perspective. Too often, when imagining the Health System of the Future, a hospital-centric model emerges. The challenge in this hospital-centric view is that it ignores most of the factors that are already driving services, activity, and revenue to new and different care environments, and will do so increasingly over the next decade.

This whitepaper discusses:

  • The new rules driving the shift towards the Health System of the Future including:
  • Provider Cost Risk
  • Patient Centricity
  • Value Transparency
  • The seven pillars of transformation

Click here to download this whitepaper.
Source: MedHQ
The continuing evolution of hospital services and procedures to outpatient settings creates a challenge for hospital ambulatory leaders and hospital HR professionals. Hospitals partnering in ambulatory ventures need an HR solution that will match the speed and efficiency that is central to the ASC business model. MedHQ’s new paper offers insights around key efficiencies, including:

  • Benefits design and administration
  • Recruiting, hiring and managing employee relations
  • Technology

Click here to download this whitepaper.
Source: HP
With the surge in EMR usage, keyboards and PCs are used widely in clinical care settings. But unlike medical equipment and high-touch environmental surfaces, these IT devices are rarely subject to infection prevention standards.

There are steps you can take today to help prevent HAI.

Read guidelines on implementing proper healthcare disinfecting and cleaning practices developed by a team of board-certified infection preventionists working on behalf of APIC Consulting Services Inc (Association for Professionals in Infection Control and Epidemiology).

Key Learnings:

  • The risks posed by contaminated IT devices
  • Their role in the transmission of healthcare-associated infections (HAIs)
  • Targeted cleaning and disinfection protocols created by APIC Consulting Services

Click here to download this whitepaper.