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Patients are craving more convenient ways to communicate with their healthcare providers. In fact, 96 percent of patient complaints are linked to poor communication or service by office staff and physicians, according to a study published in the Journal of Medical Practice
Management.
Increasing demand for real-time communication is leading many dental practices to adopt text messaging instead of relying solely on phone calls, which can be frustrating and inefficient for patients. This whitepaper explores how dental practices can give patients the convenient communication they crave and features insights from Lisa Blair, COO of Inspire Dental Group in western New York.
Key learnings:
What patients want from their dental experience
5 strategies to meet new patient communication expectations