Following Up with Patients Discharged from the Emergency Department: A Look at Voice and UCSF

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Many patients leave the emergency department with limited knowledge of their conditions and care plans for home. That’s why following up with patients after they leave the ED is paramount to improving care plan compliance and reducing avoidable readmissions. In this whitepaper, UCSF Medical Center uncovers how its post-discharge follow-up phone calls help improve patient understanding, patient satisfaction, and nurse workflow. UCSF also discusses the difficulties of trying to reach discharged ED patients by phone, the benefits of triaging follow up, and results of the program so far.

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