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Marketing

Webinars The future of patient experience? AI with a human touch

As patients demand faster, more personalized care — and margins continue to tighten — a new competitive edge is emerging: AI-powered patient experience. Forward-thinking health systems are using AI not to replace the human touch — but to enhance it.…

May 22, 2025 1:00 PM - 2:00 PM America/Chicago

Presented by:

Presented by

Presenters

Marcus Garcia

VP Healthcare, NICE

Elizabeth Paskas

SVP & Chief Patient Experience Performance Improvement Officer, Hackensack Meridian Health

Eric Jackson

Chief Innovation Officer, Nemours Children's Hospital

Ginny Torno

Executive Director of Innovation and IT Clinical Systems, Houston Methodist

Kiran Avancha

Chief Innovation Officer, HonorHealth

Webinars Ensuring Reviews Reflect Reality: How to Build an Award-Winning Reputation and Patient Experience

How did one hospital turn negative online reviews into industry acclaim? After acquiring a neighboring health system, New Jersey-based Virtua Health implemented a strategic campaign to ensure the online reputation of its hospital in Willingboro (NJ) reflected its high quality…

May 13, 2025 1:00 PM - 2:00 PM America/Chicago

Presented by:

Presented by

Presenters

John Kirby

Senior VP and President Virtua Mount Holly Hospital & Virtua Willingboro Hospital

Ryan Younger

VP Strategic Marketing, Virtua Health

Andrew Rainey

VP, Head of North America Sales, Reputation

Jordan Pinzolo

Enterprise Account Executive, Healthcare, Reputation

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