Here is employee satisfaction by job type, calculated on an 100-point scale:
- 71.1 other administrative services (e.g., information systems, human resources, executive management, senior management, middle management)
- 66.5 clinical professional (e.g., medical technologist, therapist, radiologic technician, pharmacist)
- 66.2 office and clerical personnel (e.g., secretary, file clerk, medical transcriptionist, business office personnel, receptionist, medical records, admission/registration clerk, unit clerk)
- 65.4 skilled maintenance (e.g., HVAC, engineering, facilities maintenance)
- 64.9 service worker (e.g., food service, environmental services, laundry, security, patient transport)
- 64.3 other nursing services (e.g., LPN, CNA, any nurse other than RN)
- 64.2 technical worker (lab technician nuclear medicine technician)
- 63.6 registered nurses
The most satisfied RNs are those who have less than two years at a facility, work day shift and are employed as PRNs. The report also highlights areas where administrators have the greatest opportunity to improve nurse satisfaction: nurses relationships with and communication from senior leaders, staffing levels, and a desire to be more involved in decision making.
The annual report also examines employees’ greatest concerns with their organizations and identifies improvement opportunities. Employees report the lowest overall satisfaction with
- compensation/whether salaries match inflation;
- participation/lack of encouragement to share new thoughts or ideas; and
- recognition/whether hard work is rewarded.
According to the 2008 Employee and Nurse Check-Up Report, organizations can improve employees’ perspectives and loyalty by creating a partnership between employees and administrators.
“Employees need to feel that they are contributing and valuable to the organization, therefore organizations should implement regular communication between employees and leadership; ask for suggestions for overall patient care and employee needs; and grow relationships with staff at all levels,” says Press Ganey in a statement. “Organizations that take steps to partner with their employees can see not only increased employee retention, but also increased patient volumes and satisfaction, and healthier bottom lines. The healthcare industry is constantly changing, and greater changes are on the horizon, but there is incredible potential for organizations that partner with their employees.”
The report presents employee satisfaction scores with aspects of operations and quality of patient care, in addition to examining nurse satisfaction, loyalty and retention in detail. Download the 2008 Employee and Nurse Check-Up Report: Employee and Nurse Perspectives on American Health Care Organizations.
