Summary
Raymond Lowe, the Senior VP and CIO at AltaMed – Discussing his Insights on Healthcare Growth and IT
Background and Role Description
Raymond Lowe, the Senior Vice President and Chief Information Officer at AltaMed, has more than 25 years of experience in healthcare. He focuses on caring for underserved communities and providing quality healthcare to Medicaid patients, primarily Latino and multiethnic individuals. Leveraging technology tools is a crucial aspect that he emphasizes, and patient-centered care is a priority in his organization. Moreover, he believes that building trust with the community is achievable by connecting through outreach programs and creating a diverse pool of resources.
Approach to Growth and Adding Value to AltaMed
Raymond’s focus on growth involves investing in data and analytics, which he believes is the best risk to take this year. He also discussed the potential applications of chatbot technology in healthcare, placing immense importance on the quadruple aim and the quality of care. Additionally, Ray talked about the opportunities for growth in the Medicaid market in California, citing Governor Newsom’s Medicaid expansion, where forecasted 700,000 lives will achieve Medi-Cal in Los Angeles and Orange County.
Raymond’s Insights on Chat GPT in Healthcare
Raymond Lowe discussed ML and AI programs that could provide patients with a more personalized experience. He mentioned the California Enhanced Care Management program, which targets the top 5 per cent of Medicaid utilizers. Focusing on personal determinants of health and understanding nuances such as housing insecurity are means of using data to understand patients better and help them.
The Importance of Technology Tools
Emphasizing the importance of technology tools and providing patient-centered care, Raymond states that they are key factors in providing quality healthcare and growth. For instance, chatbot technology can help bridge the gap in accessibility to healthcare information and improve patient experiences, leading to better communication, which ultimately contribute positively to healthcare results.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 04/16/2023 and can be listened here.
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