Have Consumers Finally Caught on to the Idea That Price Doesn’t Equal Quality?

A new report by PwC’s Healthcare Research Institute found that 65 percent of consumers do not believe expensive medical treatment means better quality. 
The Institute polled 1,000 consumers on this, and other healthcare-related topics, as part of its annual “Top Health Industry Issues” report.It appears consumers have finally caught on to what we in the industry have known for some time: How prices are set has a lot more to do with the dominance of the provider and/or payer, than the value of the care provided. Perhaps they read Steven Brill’s exposé in TIME magazine on the lack of transparency of healthcare pricing, or came across the numerous exposes published by other media outlets, such as the New York Times’ examination into the $500 stitch, examining how healthcare prices fail to tie to any meaningful outcomes or indicators of value.Regardless of how consumers figured it out, they have figured it out — and healthcare providers should be very, very afraid…That is unless, they already provide high-quality care at lower prices than their competitors.
If a provider has the best outcomes and lowest prices in a market, the provider should instead be very, very excited for the future ahead. They should start promoting these attributes to consumers now, and should expect to expand their market share as a result.  PwC’s Institute included healthcare price transparency in its report as one of its top 10 business issues for the healthcare industry in 2014. The Institute predicts the pace of price transparency will increase throughout the year ahead.

Advertisement

 

“Purchasers are demanding more information about the prices that providers charge and the government is giving it to them. Earlier this year, CMS released a trove of hospital pricing data for the first time showing significant variability in cost. Cost-conscious employers are making transparency a top factor in negotiations with health plans and providers. As more pricing information becomes public, how will consumers, employers, and insurers put the data to use and what does it mean for providers?”

Price transparency will become even more critical as more consumers take on greater levels of financial responsibility for their car. According to the report:

“In the new health economy, money will move differently as consumers exercise greater control over spending and more companies compete for a piece of the healthcare dollar. Competition from new entrants, incentives to take on more risk, pressures to reduce costs, and the growing influence of consumers are all forcing healthcare organizations to rethink who they are and what they offer.”

Healthcare executives must take note. There will come a time down the line where consumers will care about the cost of their care, because they will be on the ones paying for it. And, when that occurs, expect pricing to mirror other industries where pricing better reflects value, supply and demand. How will your organization compete?

Advertisement

Next Up in Uncategorized

  • Nashville, Tenn.-based HCA Healthcare, the largest health system in the country, is seeking finance chiefs at six of its hospitals. …

Advertisement

Comments are closed.