Friday, September 22 2:30-3:10 pm

TRACK A - Keynotes & Health IT
TRACK B - Health IT
TRACK C - Health IT
TRACK D - Health IT
TRACK E - Revenue Cycle
TRACK F - Revenue Cycle
TRACK G - Revenue Cycle
TRACK H - Revenue Cycle
TRACK I - Thought Leadership


A. HIT - Ensuring ROI, Improving Physician Satisfaction and More
-- Robin Sarkar, PhD, CSM, CPHQ, Chief Information Officer, Lakeland Health
-- Mark Jacobs, MHA, CPHIMSS, FHIMSS, Chief Information Officer, Delaware Health Information Network
-- Theresa Hiltunen, Associate Chief Information Officer, Entities, Penn Medicine
-- Vince Panozzo, Head, Enterprise Health Solutions, Outcome Health
-- Moderated by Kayla McCann Marty, JD, Associate, McGuireWoods LLP

A look at critical issues in health IT today, including the relationship between technology and physician experience, investing in IT for the future and practical steps to ensure IT supports a hospital's financial strategy.

Recommended for: CIOs, CMOs, CMIOs, IT Project Managers/Directors, Physician Leaders


B. Reserved


C. HIT, Patient Identity Management, Challenges Facing Community Hospitals and Strategic Plan Development 
-- Indranil Ganguly, CHCIO, FCHIME, FHIMSS, Vice President and Chief Information Officer, JFK Health System


D. Revenue Cycle Solutions and Trends 
-- Jennifer Raschig, Owner, More Than Organizing
-- Jonathan Wiik, MSHA, MBA, Principal, Revenue Cycle Management, Health Care Solutions, TransUnion 
-- Brian Washa, Senior Vice President, NorthShore University HealthSystem 
-- Mike Morris, President, Xtend Healthcare, A Navient Company
-- Moderated by Heather Punke, Managing Editor, Becker’s Healthcare

An overview of common challenges and friction points in the hospital revenue cycle, as well as actions, resources and strategies organizations are deploying to counter them.

Recommended for: Directors of Revenue Cycle/Finance, CFOs


E. Revenue Cycle Optimization: Tools and Strategies for Success 
-- Jodi Frei, PT, MSMIIT, Manager, Organizational Informatics, Northwestern Medical Center 
-- William Presley, Vice Presley, Acmeware

Declining reimbursements, greater patient financial responsibility and changing regulatory requirements are putting increased pressure on hospitals' bottom lines. To cut operating expenses and remain viable, organizations are finding ways to optimize the revenue cycle and boost cash flow. This session will discuss: 

  • Strategies to improve efficiencies in registration, insurance authorization, clinical documentation improvement, supply chain and denials management;
  • Tools and resources for reporting and tracking progress from both a clinical and financial perspective;
  • How to maintain a high-functioning revenue cycle during times of transition.  

F. Retail Pricing Program 
-- Regina Filipovits, Senior Director, Patient Access, St. Luke’s University Health Network

St. Luke’s initiated a retail focused pricing and cost information delivery method to meet the growing need and better serve patients with high deductible plans. The program offers patients an option to pay a bundled price, in advance of the service, for a specific common imaging study and/or procedures. The informed consumer now has options to compare true out of pocket obligations by choosing an all inclusive price

The PriceChecker program allows hospital systems to meet the below goals:

  • Provide affordable heath care options with easy understandable pricing options for patients
  • Reduce billing costs and increase Point of Service Cash Collection through pre-pay programs
  • Develop a Financial Navigator program to assist in the transition from consumer to patient

G. Innovation and Entrepreneurship in Healthcare for 2017 
--YiDing Yu, MD, Founder and Chief Medical Officer, Twiage; Instructor, Department of Population Medicine, Harvard Medical School


H. AR Day Reduction Strategies for Hospital Outpatient Services 
-- Greg Douglass, Director: Revenue Cycle Strategic Partner, Ochsner Health System

The Single Business Office (SBO) Revenue Cycle at Ochsner Health System pro-actively embeds leaders directly into Hospital and Physician Operations. These assets work directly with physicians and clinicians to target opportunities to escalate charging, billing, and ultimately cash. We will share successful strategies to reduce AR days in our system including (but not limited to) series-billing in oncology, DNB optimization, clinical trial charging best practices, and others.


I. An Executive View of the Structured Problem Solving Roadmap (SPSR) 
-- David Bonnar, Customer Success Manager, Infor Healthcare

When it comes to problem solving in the board room, healthcare leaders are often faced with difficult decisions. Even the best leaders can benefit from using a step-by-step model that incorporates critical thinking and communication to mediate problems and arrive at successful conclusions. The session will discuss: 

  • Different types of executive problem solving;
  • A five-step problem solving roadmap;
  • Real-life examples of problem solving using systemic models 

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