Friday, September 22 1:35-2:15 pm

TRACK A - Keynotes & Health IT
TRACK B - Health IT
TRACK C - Health IT
TRACK D - Health IT
TRACK E - Revenue Cycle
TRACK F - Revenue Cycle
TRACK G - Revenue Cycle
TRACK H - Revenue Cycle
TRACK I - Thought Leadership


A. Unifying Real-time Mobile Rounds with Follow-up Care Calls to Improve Patient Experience and Outcomes 
-- Sue Murphy, RN, BSN, MS, Chief Experience and Innovation Officer, University of Chicago Medicine

Studies show combining nurse leader rounding and discharge follow-up calls can produce positive and meaningful outcomes for patients. The University of Chicago Medicine implemented these and other proven best practices to drive improvements in patient engagement and employee satisfaction. Join the session to: 

  • Discover how to unify communication strategies with clinical best practices to positively impact patient and staff experience;
  • Learn how to effectively engage patients during and after a hospital stay to identify readmission risks;
  • Understand the importance of standardizing processes and capturing meaningful and actionable data to drive continuous improvement. 

B. Phoenix Children’s Hospital: Operating Lean: Bringing down the costs of IT in a growing organization 
-- David Higginson, ACMA, CGMA, Executive Vice President / Chief Administrative Officer / Chief Information Officer, Phoenix Children’s Hospital

As providers adopt more value-based payment models, health IT will need to evolve to deliver more impressive returns on investment, rather than just on-tim and on-budget system implementations. This session will cover tactics, practices and methodologies to: 

  • Reduce software maintenance and licensing costs by $4.5 million per year;
  • Optimize vendor selection and price negotiation processes;
  • And extract positive ROI from a data warehouse. 

C. Getting the Most Out of Cerner EHR 
-- Ehab Hanna, MD, FHM, Chief Medical Information Officer, Universal Health Services Inc.
-- James Bell, Director, Operations, Great River Physicians & Clinics, Great River Health System
-- Ryan O’Hara, Chief Revenue Officer, Northern Arizona Healthcare
-- William Holland, MD, Vice President and Chief Medical Information Officer, Banner Health
-- Jigar Patel, MD, Vice President and Chief Medical Officer, Physician Alignment, Cerner Corporation
-- Moderated by Julie Kay, Vice President, Cerner Corporation


D. Where are Leading Health Systems Placing Bets on Digital Technology? 
-- David Bradshaw, Executive Vice President and Chief Strategy and Information Officer, Memorial Hermann Health System
-- Chad Brisendine, Vice President and Chief Information Officer, St. Luke’s University Health Network
-- Marcus Shipley, Senior Vice President and Chief Information Officer, Trinity Health
-- Moderated by Linda Finkel, President, AVIA Innovator Network

From artificial intelligence and analytics to blockchain and telehealth, the discussion will explore how leading health systems are investing in IT and digital transformation.

Recommended for: CEOs, CIOs, CMOs, CMIOs, IT Project Managers/Directors


E. Improving Cash Flow with Upfront Collections 
-- Gregory Snow, Vice President, Provider Strategic Planning, Availity

Once a patient leaves your office, your chances of collecting payment drop by a whopping 62%. The reality is that if patient payments are not captured upfront, they probably won’t be captured at all, and the ubiquity of high-deductible health plans and co-insurance has made it critical for providers to capture as much revenue at or before the point of service. 

This session will offer attendees: 

  • Statistics and research into the current state of patient collections at provider practices, hospitals and health systems
  • A review of the tools, workflows and innovations that can simplify patient interactions with clear and accurate information.
  • The results on real-world patient access implementations at several provider organizations.

F. Aligning the Hospital and Practice With RCM Functions 
-- Adela Garcia, Revenue Integrity Coordinator, Children’s Hospital of San Antonio
-- Tom Brekka, Founder and Chief Executive Officer, VestaCare
-- Moderated By Georgia Casciato, Managing Director, Healthcare, Patina Solutions

Panelists will discuss practical ways to engage nonfinance departments — operations, clinical and supply chain — with the revenue cycle department to reduce care costs and improve operating efficiency, among other key goals.

Recommended for: Directors of Revenue Cycle/Finance, CFOs


G. Capitalizing on the Consumerization of Healthcare: Harnessing the Power of Health IT Platform Technology 
-- David W. Reis, PhD, Senior Vice President and Chief Information Officer, Lahey Health


H. TBD


I. Healthcare Infrastructure for Financially Sustainable Clinical Genomics 
-- Jochen Lennerz, MD, PhD, Assistant Professor, Pathology, MGH and Harvard Medical School Center for Integrated Diagnostics

In 2017, millions of genomes have been sequenced in research laboratories, but only a fraction are performed as part of routine clinical care. In this session, Dr. Lennerz will outline obstacles to value-based clinical genomics and provide a vision for the future.

Attendees will learn about: 

  • The necessary infrastructure for clinical genomics;
  • Nontechnical barriers to making genomics part of mainstream care;
  • And solutions to make clinical genomics financially sustainable. 

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