For the report, researchers analyzed data from its unique Customer Experience Radar, a national survey of 6,000 consumers across nearly a dozen industries.
The percentage of consumers who shared positive experiences within a month of service for different industries are as follows, according to the report:
• Healthcare provider — 54 percent
• Hotels — 64 percent
• Airlines — 65 percent
• Banking — 66 percent
• Retail — 70 percent
More Articles on Healthcare Consumers:
Developing a Customer Experience Culture to Enhance Patient Engagement
Survey: Patients Welcome Active Role in Care
4 Marketing Tactics to Engage Healthcare Consumers
