Areas Yale-New Haven addressed to improve patient flow included:
• Real-time communication
• Inter-and intra-departmental collaboration
• Staff empowerment
• Standardization of best practices
• Institutional memory
After the restructuring, Yale-New Haven experienced an 84 percent improvement in discharges by 11:00 A.M. and a decreased length of stay from 5.23 to 5.05 days, leading to accommodation of 45 additional patients per day.
More Articles on Capacity Management:
Study: More than a Third of ED Patients Visit by Referral
RWJF Releases Resource Guide for Reducing Inappropriate ED Visits
