What patients like & find challenging about virtual visits

Katie Adams - Print  | 

Convenience and infection control are the top reasons patients opt for telehealth appointments, while the lack of human interaction and connectivity issues are the aspects they find most challenging, according to recent research from Deloitte.

Deloitte surveyed 2,009 U.S. consumers in March 2021. When asked to list up to two aspects they like best about attending virtual medical appointments, here's how the participants responded:

When asked to list up to two aspects that made attending virtual visits challenging for them, here's how the participants responded:

 

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