A study by JAMA Internal Medicine found that healthcare quality and outcomes don’t necessarily correlate with “patient satisfaction”.
Editor's Note: This article originally posted on CipherHealth's website.
Lisa Romano, MSN, RN, CNO of CipherHealth agrees, citing in this interview she did with the American Association for Physician Leadership:
“Culture change within the organization…begins with…facing hard truths that ‘saving their life’ does not equate to a satisfied patient.”
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