How virtual care can improve the patient care journey and foster clinical collaboration

The COVID-19 pandemic has expedited many hospitals' adoption of virtual care, which can serve as an entry point to a better healthcare experience by quickly guiding patients to the care that's right for them.

During a Feb. 4 webinar hosted by Becker's Hospital Review and sponsored by Teladoc Health, industry leaders discussed how virtual care can improve patients' care journeys.

The speakers were:

  • Joe DeVivo, president of hospital and health systems, Teladoc Health

  • Shayan Vyas, MD, vice president and medical director of clinical operations, Teladoc Health

They addressed five key points:

  1. Understand how technology enhances the patient experience. A hospital's "digital front door" delivers immediate convenience in a format patients adopt on their own terms. In-depth healthcare consumer insights can work in concert to create meaningful experiences, and over time, data enables the personalization of each patient's care journey, building trust along the way.

  2. Remove barriers to care and extend healthcare access through virtual health. Telehealth initiatives can increase access to affordable and convenient care, especially for hard-to-find specialty care. Patients appreciate access to personalized care that accounts for their preferences related to gender, language and personal health habits.

  3. Augment and extend care delivery through virtual health. Telehealth initiatives should enable episodic and longitudinal care across a patient’s entire health journey. Through data, telehealth systems should build a complete understanding of each patient that drives better health outcomes with proprietary health signals and personalized interactions along the full continuum of care.

  4. Elevate quality across multiple domains and deliver it at scale. Each interaction should fuel an active learning environment, as virtual care platforms make data from connected devices available in real-time to generate a feedback loop that nudges behavior. This infusion of data, translated to actionable insights, enables whole-person care. 

  5. Foster clinical collaboration through virtual care platforms. Integrated virtual care platforms allow for greater collaboration among clinicians and strengthen care delivery by connecting specialty and front-line clinicians across care settings.

To learn more about Teladoc Health, click here. To access the full webinar, click here.

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