The COVID-19 pandemic forced physicians to deliver telehealth care, and while patients may appreciate the convenience of virtual care, there are challenges for physicians used to providing in-person treatment.
Here are nine telehealth tips for physicians, according to Sept. 26 reporting in MedScape:
- See something, say something: Physicians should not be afraid to ask patients about a painting or sports trophy in their digital background. This can be a way to increase camaraderie and allow patients to open up about sensitive medical information.
- Ask for an intro: Physicians should ask other people in the room, such as partners and family members, to introduce themselves.
- Smile more: Smiling can lead to patients mirror a physician's smile and may improve a patient's mood.
- Slow down: Physicians should be careful to make sure they are speaking at an appropriate rate during a virtual visit.
- Read: Kyle Leggott, MD, recommends physicians read Never Split the Difference, a book by former Federal Bureau of Investigations hostage negotiator Chris Voss.
- Invite patients to say no: Phrasing questions that lead to a "no" answer can help patients feel like they are making less of a commitment and help put their minds at ease.
- Show you're paying attention: Physicians can show patients they are engaged by repeating their last words back to them.
- Make eye contact: Physicians should look into the camera to make eye contact with their patients, not the screen.
- Use a headset with a microphone: Microphones allow physicians to communicate more clearly and without confusion.