20% of medical centers use 8+ digital platforms for telehealth, survey finds 

While 94 percent of clinicians use telehealth in their practices, some hospitals and health systems still haven't integrated a single, fully integrated platform to support virtual care, according to a recent Amwell survey. 

For its report, Amwell tapped HIMSS Analytics to survey hospital, health system, health plan and clinician leaders in July 2021 about their telehealth strategies, according to a Sept. 28 news release. 

Five survey insights: 

1. More than 80 percent of clinicians said investing in fully integrated virtual or hybrid care systems would positively affect clinical outcomes and patient experiences. 

2. Seventy-five percent of payers said access to virtual care data and insights through a single digital platform would streamline member experiences, improve patient outcomes and support development of innovative models of care delivery. 

3. Eighty-two percent of clinicians cited improved patient access as the top benefit of virtual care, and 77 percent of hospital and health system leaders said moving toward a single, integrated virtual care platform is important for their organization. 

4. Twenty-five percent of clinicians said virtual care systems and current workflows are not integrated with their organizations' existing systems, with most payers and clinicians using at least three platforms for virtual care. 

5. Twenty percent of academic medical centers said they currently use eight or more digital platforms to deliver virtual care.


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