Bingham Memorial Hospital, a non-profit hospital located in Blackfoot Idaho, strives to provide exquisite patient care in a compassionate manner. Established in 1950, the award-winning healthcare provider has grown from just six doctors to over 140 medical providers and 700 staff. Bingham Memorial offers over 100 types of patient services, including in-patient, out-patient, critical care, emergency, rehabilitation, same day surgery, and transitional care services.
The Problem
Bingham Memorial had been dealing with a patient payment platform that made it difficult to enter and reconcile payments and had difficulty integrating with their EMR, Paragon. They needed a solution that would work seamlessly with Paragon but would also reduce, not increase, the time it took to collect payment.
Bingham Memorial was also looking for a patient payment platform that would help them collect copays and outstanding balances in a single view at point-of-service. Finally, they were hoping to find a solution to help them manage their non-patient account receivables in a way that saved their employees time and that would integrate Paragon without a lot of manual touches.
The Solution
Bingham Memorial worked with the team at HealthPay24 to implement a patient payment platform that integrated seamlessly with Paragon to allow them to easily get payments and balances reconciled automatically. Although they did not previously have a system in place to support non-patient general ledger items, HealthPay24 was able to set the hospital up with a solution that allowed them to capture all non-patient accounts receivable items and post to the correct general ledger account.
View the full case study below to read Bingham Memorial Hospital’s entire patient payment journey and learn how HealthPay24’s solution integrated seamlessly with Bingham Memorial Hospital’s EMR, reduced the time it took to collect payments, and increased monthly card revenue by 157% in less than a year.
“HealthPay24 has been a tremendous asset to our patients and organization. We’ve gone
from a very manual, error-prone process to one that seamlessly integrates with our EMR, allowing us to cut down on the time it takes staff to process and balance payments. I would recommend HealthPay24 to any healthcare facility that is looking to streamline their patient payment process with ease and satisfaction.”
-Garrett Moulton: Director of Finance at Bingham Memorial Hospital
The Future of Patient Financial Engagement
Many provider organizations are managing the shift toward consumerism and digital transformation in healthcare. In the coming year, emphasis on better engagement with patients and elevated communications will be key to financial success.
HealthPay24 offers the only all-in-one patient payment platform that is custom designed to help providers consolidate vendors, reconcile collections, and create trust through consumer engagement. HealthPay24 enables health provider organizations and physician groups to manage revenue cycle challenges starting at pre-service and continuing all the way through post-service. The organization is unique in offering a platform that manages any consumer transaction from payment acceptance, reporting, reconciliation, and posting to a patient’s billing or general ledger.