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401. Dr. Matthew Harinstein, Senior Vice President, Chief Operating Officer, Associate Chief Medical Officer at UPMC International, UPMC Health Plan
... on patient experience, challenges surrounding implementing healthcare in different countries internationally, how UPMC is looking at growth going forward, and more. Summary UPMC Health Plan Focuses on ...29 March 2023 -
402. Sharon Williams, Senior Vice President Payer Relations & Contracting at Cancer Treatment Centers of America
... delivering the best possible patient experience while introducing new services and expanding her organization's product portfolio. Expanding Services for Patients and Partnerships with Payors and Employers ...29 March 2023 -
403. What's the best hospital in the US? How Bard AI's response differed from ChatG
... known for its high quality of care and its innovative research. "The U.S. News & World Report Best Hospitals rankings are based on a variety of factors, including patient survival rates, patient safety, ...29 March 2023 -
404. Michael Spencer, Senior Director of Patient Access Operations and National Patient Access Strategic Initiatives at Conifer
In this episode we talk about digital patient engagement. Hear insights on trends that are driving the adoption of digital engagement platforms, the future of digital engagement in healthcare, and much ...28 March 2023 -
405. The Growth of Cardiovascular Care and Moving into the Outpatient Space
... is now able to be done safely in the outpatient setting. SCA Health has a dedicated CV team that helps with developing new facilities as well as adding CV programs to multi-specialty ASCs. SCA Health is ...28 March 2023 -
406. Robin Ferrer, Vice President of Emergency Services for the Mount Sinai Health System
... about, even if it’s outside of their comfort zone. He also emphasizes the importance of constantly learning and being present to listen to the people doing the work. Employees First for Better Patient ...28 March 2023 -
407. Carol Yarbrough, Telehealth Business Operations Manager at UCSF Medical Center
... Carol Yarbrough, is passionate about providing telehealth services to patients in their homes. In a live episode from the 7th Annual Heath IT + Revenue Cycle Conference, she shared some top-of-mind issues ...28 March 2023 -
408. Exploring the State of the ASC Market
... (ASCs). This shift has enabled patients to have shorter hospital stays, faster recovery times, and less pain. It has also allowed ASCs to expand their scope from low-acuity outpatient procedures to higher-acuity ...28 March 2023 -
409. BNPL Solutions - Moving Beyond a Patient Credit Score
In this episode, we are joined by Laura Nadler, Director of Sales Enablement at Healthcare Finance Direct, to discuss how shifting beyond a patient's credit score for financing can empower healthcare treatment ...28 March 2023 -
410. Danielle Barry, Senior Vice President Chief Operational Integration Officer at Valley Children's Healthcar
... forward, with a new integrated EMR system currently being implemented. Virtual Go-Live Implementation and Patient Feedback Danielle was excited to talk about how Valley Children's Hospital implemented ...28 March 2023 -
411. 'Everything cannot be accomplished all at once': Garnet Health CEO on how prioritizing goals can help reduce burnou
... qualified physicians and nurses to handle patient load is not only a major challenge in itself, but short-handed departments lead to individuals feeling overworked, frustrated and, yes, burned out. Becker' ...28 March 2023 -
412. How Sharp Memorial Hospital modernized its ED workflows and communications
When inefficient workflows and antiquated communication tools are added to an already-stressful emergency department (ED) environment, physician burnout increases, and both staff and patient satisfaction ...28 March 2023 -
413. How patient-centric software is transforming expectations: Accounts from anesthesiologists and healthcare staff
... inefficient, outdated tools risk patient safety and can lead to staff burnout. In this white paper, you'll learn about the perioperative AIMS software that led an anesthesia group in a Florida health system ...27 March 2023 -
414. Solving the DME ordering puzzle: Leading health systems share how ePrescribing improves DME ordering processes, increases clinician satisfaction, and accelerates discharges
When patients need durable medical equipment (DME) such as wheelchairs or oxygen, the required documentation can be immense. Busy clinicians and case management teams must have all the right forms ...24 March 2023 -
415. What a Truly Engaging Mobile Presence Looks Like in Healthcare
... should prioritize mobile engagement and invest in more technology to coincide with their mobile patient portal or website, and what kind of goals related to mobile engagement should be focused on and tracked. ...23 March 2023 -
416. Lorri Detrick, Chief Operating Officer, Riccobene Associates Family Dentistry & Jay Letwat, VP of Dental, Sunbit
... potential patient financing partners, patient financing success stories, and more! This episode is sponsored by Sunbit Summary Tune in to Hear from Riccobene Associates Family Dentistry COO and ...23 March 2023 -
417. After the storm: A personal reflection on COVID and the future of customer experience
... innovation and double-down on what we learned about the power of human connection. Reconnect to the ‘why’. At many of our patient experience trainings, we start by asking team members to take out ...23 March 2023 -
418. Better provider network management in eight steps
Up-to-date provider network directories enhance patient satisfaction and reduce operational costs. Yet health plans are facing several challenges to attract, retain and manage their provider networks due ...23 March 2023 -
419. Dr. Erik Summers, Chief Medical Officer at Atrium Health Wake Forest Baptist
... and listen to people who are going through the issues. This helps to provide valuable insight and perspective that can lead to success and prevent bad patient outcomes. Being out in front with frontline ...23 March 2023 -
420. How Kelsey-Seybold Cancer Center grew patient volume by 33% while planning for major site expansion
Managing an infusion center is fraught with scheduling challenges. These challenges can lead to ongoing frustration for patients and staff while limiting the organization's operating capacity. In a ...23 March 2023