While convenience and cost also matter to patients, connection to their provider and health system and communication are key.
Here are five notes from the report:
- About 30% of survey respondents said they continue to be unclear on what virtual care options are available to them from providers or health plans.
- Most patients find providers through a trusted friend or family member before they do through insurance.
- Half of respondents said they would prefer to make routine appointments via phone rather than in-person after a visit. Around 40% would prefer to do so online exclusively.
- Patients associate “quality” of care more often with their personal relationship and experience, rather than to hospital or health system awards.
- Nearly 48% of patients said they missed or avoided healthcare in the last year. The top three reasons were high costs, no available appointments at a convenient time, or that they couldn’t get an appointment soon enough.
