Researchers surveyed clinicians in four academic hospitals in Denmark, Israel, the U.K. and the U.S. on their attitudes toward hospital management activities related to patient satisfaction.
Of more than 1,000 total respondents, 90.4 percent believed improving patient satisfaction during hospitalization is possible. However, only 9.2 percent of clinicians reported that their department had a formalized plan for improving satisfaction. In addition, only 38 percent of clinicians remembered targeted actions to improve patient satisfaction and only 34 percent reported receiving feedback from hospital management on patient satisfaction status in their department during the past year, according to the study.
“This portrait of clinicians’ attitudes highlights a chasm between hospital management and frontline clinicians with respect to improving patient satisfaction,” the authors wrote.
More Articles on Patient Satisfaction:
Study: Contacting Patients After ED Visit Increases Satisfaction
Facebook “Likes” Could be Indicator of Patient Satisfaction, Hospital Quality
3 Sure-Fire Ways to Kill a Patient-Centered Culture
