Study: EHRs, Payor Support Improves Access to After-Hours Care

A shared electronic health record and payor support can help improve patient access to after-hours care, according to a study in the Journal of General Internal Medicine.

Researchers interviewed 44 primary care physicians, practice managers, nurses and health plan representatives from 28 organizations in 16 states. The interviews revealed several common themes on after-hours care coordinated with a patient's usual primary care provider:


•    The after-hours care model varies depending on patient preferences and needs, the local health care market supply and financial compensation.
•    A shared EHR and systematic notification procedures helped maintain information continuity between providers.
•    Implementing after-hours care as part of a larger practice approach to access and continuity was a successful model.

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