Tracy Donegan, MHA, Chief Information and Innovation Officer at MLK Community Healthcare joins the podcast to discuss her background & what led her to her current position, how MLK is keeping up with the growth of the organization, the effectiveness of MLK’s chatbot “Mia”, and more. Want to network with peers and hear more conversations like this? Apply to be one of our complimentary guest reviewers at our upcoming HIT + Digital Health + RCM Meeting Oct, 3-6 2023 here.
Summary
Tracy Donegan, MHA, Chief Information and Innovation Officer at MLK Community Healthcare
Tracy Donegan, MHA, Chief Information and Innovation Officer at MLK Community Healthcare joins the podcast to discuss her background & what led her to her current position, how MLK is keeping up with the growth of the organization, the effectiveness of MLK’s chatbot “Mia”, and more.
Background and Current Position at MLK Community Healthcare
Tracy Donogan has over 30 years of experience in the healthcare industry and is currently the Chief Information Innovation Officer at MLK Community Healthcare. She got the job after being involved with building the hospital from scratch. Going forward, she is looking for opportunities to match services and infrastructure to what their community needs and to help patients better manage chronic conditions. They are focusing on building a digital front door strategy, creating centers of excellence for diabetes, and helping care teams manage patients in an automated fashion.
Challenges and Value Addition at MLK Community Healthcare
The headwinds for M L K Community Healthcare are adequate reimbursement for treatment of complex patients, labor shortages, and the high cost of running a highly advanced organization. To add value to the organization, they have been working to better understand the context of requests and initiatives in order to sequence them and avoid resource conflicts. They are also investing in improving the experience for physicians by shadowing them during their daily work and eliminating extra steps like creating tickets for issues. In the future, they will be looking at ways to streamline administrative processes and optimize collaboration tools to reclaim productive time of staff.
Efficiency and Productivity in Meetings
Tracy has been working on a project to make meetings more efficient and productive by making better use of Microsoft tools such as Teams and Planner. She has held small hackathons to come up with the best methodologies for using these tools. Tracy also believes that multitasking in meetings is ineffective and can lead to inefficient use of time. Finally, she looks forward to connecting with me at the Health IT Digital Health and Revenue Cycle event in October to discuss further innovation in technologies and healthcare.
Apply to be one of our complimentary guest reviewers at our upcoming HIT + Digital Health + RCM Meeting Oct, 3-6 2023 here.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 06/20/2023 and can be listened here.
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