Kristie Henson, Regional Revenue Cycle Director at RestorixHealth joins the podcast to discuss her background, opportunities and headwinds in revenue cycle management she's keeping her eye on, how she's thinking about growth and adding value to her organization, a risk or investment worth making this year, and more. Want to network with peers and hear more conversations like this? Apply to be one of our complimentary guest reviewers at our upcoming HIT + Digital Health + RCM Meeting Oct, 3-6 2023 here.
Summary
Revenue Cycle Management: Insights from Kristie Henson of RestorixHealth
Kristie Henson, Regional Revenue Cycle Director at RestorixHealth, has extensive experience in revenue cycle management. In a recent podcast, she shared her insights on the opportunities and headwinds she's keeping her eye on, how she's thinking about growth and adding value to her organization, a risk or investment worth making this year, and more. Let's take a look at some of the key takeaways from her conversation.
Managed Care Contracts
Henson believes that hospitals need to be in control of managed care contracts. Getting rid of the perceived stigma that focusing on money means they don't care about patient care is a start. By taking control of the contracts, hospitals can better manage the costs and provide more effective care.
Focusing on Reporting
Henson recommends focusing on reporting as a way to identify opportunities to improve and save money. By analyzing data, hospitals can uncover areas where they can make changes, such as reducing readmission rates or improving patient satisfaction scores. Accurate reporting can also help hospitals negotiate with payers to ensure they receive fair and balanced payments.
Employee Retention
One of the challenges facing revenue cycle management is hiring and retaining qualified employees. Henson will be speaking at the upcoming Becker's conference on October 6th about how to address this challenge. The event will feature different discussions and panels around revenue cycle and technology, and it is an excellent opportunity for healthcare leaders to learn, stay sharp, grow their networks, and shape the future of patient care.
Invest in Technology
Investing in technology can be a significant risk, but it can also yield significant rewards. Henson recommends looking for technologies that can streamline processes and automate tasks to save time and reduce errors. Hospitals should also ensure that any technology they invest in integrates well with their existing systems and meets their specific needs.
If you want to network with peers and learn more about revenue cycle management, consider applying to be one of our complimentary guest reviewers at our upcoming HIT + Digital Health + RCM Meeting Oct, 3-6 2023.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 05/19/2023 and can be listened here.
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