In this episode we are joined by Michael Rasbury, Senior Director, Client Solutions, at Phreesia, to discuss why healthcare organizations should prioritize high-quality service and support when evaluating technology vendors. Michael discusses the key considerations that leaders should keep in mind when evaluating vendor capabilities and what healthcare organizations should expect from their major technology vendors This episode is sponsored by Phreesia.
Summary
Why Healthcare Organizations Should Prioritize High-Quality Service and Support from Technology Vendors
Introduction
Michael Rasbury, Senior Director, Client Solutions, at Phreesia, joins us in this sponsored episode to share insights on why healthcare organizations should prioritize high-quality service and support when evaluating technology vendors. In this article, we will highlight key considerations that leaders should keep in mind when evaluating vendor capabilities and what healthcare organizations should expect from their major technology vendors.
Importance of Client Support When Buying Technology
Michael Raspberry advises that organizations should look for a vendor with a breadth of knowledge and experience, one who can get them live quickly with minimal issues, and one who offers flexible training options. He suggests making use of an online learning management system to stay up-to-date on new features. Healthcare system leaders should weigh client support equally with the technology being purchased to ensure that the organization gets the best value.
What Healthcare Organizations Should Expect from Technology Vendors
Healthcare organizations should look for a partner rather than just a vendor, someone who is dedicated and knows the organization's goals and objectives. Account managers should stay up to date on what’s happening in the healthcare industry and be able to anticipate needs. They should also provide regular business reviews and monthly reporting to reinforce value. Meeting frequency should be determined by the client.
Ensuring Vendors are Keeping Up with Changes in the Industry
Healthcare systems can ensure their vendors are constantly reinvesting in their products and keeping up with changes in the industry by evaluating the product releases and features rolled out. Clients should also look for vendors who truly listen to their clients and are willing to accommodate their needs.
Conclusion
When evaluating technology vendors, healthcare organizations should prioritize high-quality service and support. Organizations should look for a vendor with a breadth of knowledge and experience, flexible training options, and an online learning management system. Vendors should prioritize client support and account managers should stay up to date on industry changes and be able to anticipate needs. By prioritizing client support and selecting a vendor who listens and accommodates their clients' needs, healthcare organizations can benefit from the full value of their technology investment.
Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com
This episode aired on 11/21/2022 and can be listened here.
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