Craig Richardville, Chief Digital and Information Officer at Intermountain Healthcare

In this episode, we are joined by Craig Richardville, Chief Digital and Information Officer at Intermountain Healthcare, to discuss his focus on patient experience & automating lower level tasks to ease the burden on staff, the importance of staying flexible & embracing change, plus a lot more. Want to network with peers and hear more conversations like this? Apply to be one of our complimentary guest reviewers at our upcoming Annual Meeting April 3-6, 2023 here.

Summary

Improving Patient Experience and Automating Tasks with Craig Richardville, CIO at Intermountain Healthcare

Craig Richardville, Chief Digital and Information Officer at Intermountain Healthcare, recently joined us to discuss his focus on improving patient experience and automating lower-level tasks to ease the burden on staff. In our conversation, Richardville emphasized the importance of staying flexible and embracing change in the healthcare industry.

Improving Patient Experience with Technology

Richardville shared that Intermountain Healthcare is focused on improving patient experience through technology. As a result, they have implemented new tools and processes to make it easier for patients to access care and communicate with their providers.

One example is their Patient Portal, a secure online tool that allows patients to access their medical records, test results, and communicate with their doctor. Additionally, Intermountain Healthcare has implemented systems for online scheduling, virtual visits, and remote monitoring, all designed to make healthcare more accessible and convenient for patients.

Automating Tasks to Improve Staff Efficiency

To help ease the burden on staff and improve efficiency, Intermountain Healthcare has also automated many lower-level tasks. For example, they've implemented automated medication dispensing machines and bar code scanning to ensure accurate medication distribution. They've also implemented robotic process automation to streamline billing and administrative tasks.

By automating these tasks, staff have more time to focus on patient care, which ultimately benefits the patient experience.

Focusing on Flexibility and Embracing Change

Richardville emphasized the importance of staying flexible and embracing change in the healthcare industry. As healthcare continues to evolve, it's important to be able to adapt quickly to meet the needs of patients and providers.

Intermountain Healthcare has embraced this philosophy by continuously evaluating their processes and implementing new technologies and tools as needed. By staying ahead of the curve, they are able to provide the best possible care and experience for their patients while also improving staff efficiency.

Join the Conversation

If you're interested in networking with peers and hearing more conversations like this one, consider applying to be a complimentary guest reviewer at our upcoming Annual Meeting on April 3-6, 2023. It's a great opportunity to connect with industry leaders and stay up-to-date on the latest trends and innovations in healthcare.

How Blockchain Can Improve Financial Processes

Blockchain technology can also play an important role in healthcare by improving the efficiency and security of financial processes. By storing sensitive information in an encrypted blockchain, it becomes more difficult for hackers to steal or alter important data. Additionally, blockchain applications allow for quick and secure transactions with low fees.

 

Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com

 

This episode aired on 01/20/2023 and can be listened here.

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