Ann-Marie Yap, Executive Director of Customer Experience and Support Services at Stanford Health Care, Stanford School of Medicine

Ann-Marie Yap, Executive Director of Customer Experience and Support Services at Stanford Health Care, Stanford School of Medicine, joins the podcast to discuss her background, her focus on access, discovery, & research, the value of hospital-at-home, and more. Want to network with peers and hear more conversations like this? Apply to be one of our complimentary guest reviewers at our upcoming HIT + Digital Health + RCM Meeting Oct, 3-6 2023 here.

Summary

Ann-Marie Yap - Bringing Technology into Healthcare

Ann-Marie Yap - Bringing Technology into Healthcare

Background and Focus on Access, Discovery, & Research

Ann-Marie Yap, Executive Director of Customer Experience and Support Services at Stanford Health Care, Stanford School of Medicine, joins the podcast to discuss her background, her focus on access, discovery, & research, the value of hospital-at-home, and more.

The Value of Technology in Healthcare

Anne Marie Yapp, executive Director of Technology at Stanford Healthcare in Stanford School of Medicine, discusses the opportunities and challenges that come with bringing technology into healthcare. She highlights how technology can add value by reducing costs, improving patient care, and bridging the gap between caregivers and patients. She also emphasizes the importance of daily check-ins to gauge a patient's wellbeing.

Investing in Telehealth and Telemonitoring

Annemarie shared her experience working in healthcare technology and how she has seen it shifting over the years. She believes that telehealth and telemonitoring are worth investing in as they can help lower the cost of care, and AI can help with scaling healthcare. She also mentioned that focusing on workflows and virtualizing them can help reduce stress on nursing staff and allow them to focus on their core duties.

Triggering Virtual Nurses for Enhanced Care

Finally, Annemarie believes that if research is overlaid on top of indicators, it could help trigger virtual nurses to call patients and advise them on their care.

Want to network with peers and hear more conversations like this? Apply to be one of our complimentary guest reviewers at our upcoming HIT + Digital Health + RCM Meeting Oct, 3-6 2023 here.

 

Note: This is an AI generated transcript, not edited by a staff writer and is solely intended for educational purposes. If you have any questions/concerns, reach out to podcasts@beckershealthcare.com

 

This episode aired on 05/21/2023 and can be listened here.

 

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