How 6 major health plans rank on customer satisfaction

Humana is the highest-ranked commercial health plan on customer satisfaction in 2019, according to a report from the American Customer Satisfaction Index.

ACSI's report is based on interviews with more than 30,000 customers. Customers were asked to evaluate their recent experience with some of the largest commercial health plans.

Humana tied with Kaiser Permanente for the industry lead in 2018, but moved up this year as the insurer shifts to more healthcare-focused operations rather than just benefits, ACSI said.

Here are how six major commercial plans stacked up:

1. Humana
2. Kaiser Permanente
3. Aetna (CVS Health)
4. UnitedHealth Group
5. Cigna
6. Blue Cross Blue Shield

Read more here

More articles on payers:
BCBS plans debut national provider network: 4 things to know
UnitedHealth names Optum CEO to group president role
Steward Health Care to spin off health plan

Copyright © 2024 Becker's Healthcare. All Rights Reserved. Privacy Policy. Cookie Policy. Linking and Reprinting Policy.