Consumers increasingly confused about their health insurance, survey finds

Kelly Gooch - Print  | 

A new survey by Policygenius shows that consumers are increasingly confused about their health insurance coverage. 

Policygenius used Google Consumer Surveys to poll 1,500 U.S. consumers in October.

Three findings:

1. Americans across various income levels said they avoided care or treatment because they weren't sure of what their insurance covers. People making less than $35,000 per year were more likely to avoid care (38.9 percent) than respondents making $125,000 to $150,000 per year (27.2 percent).

2. Nearly half of respondents (44 percent) said health insurance doesn't cover any of the six listed essential health benefits in the survey, even though the ACA requires health insurance plans to cover them all. That is an increase from 28 percent of respondents in 2018.

3. Fewer than a third of respondents were able to correctly define all three of these terms: copay, deductible and premium. 

Read more about the findings here


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