BCBS of Vermont blames new automated system for $20M claim backlog

Blue Cross Blue Shield of Vermont said glitches in a new automated system have caused delays in claim payments, according to the VTDigger.

The Vermont State Employees Association is calling on BCBSVT to pay performance penalties for not reimbursing more than $20 million in claims related to 6,000-plus requests from state employees and retirees. When VSEA's Benefits Advisory Committee met with BCBSVT, insurance representatives said a new system installed in January is responsible for the backlog.

Under the new system, BCBSVT has had trouble verifying the accuracy of some of the claims, according to the VTDigger.

BCBSVT told the publication it is "making every effort to minimize the impact of our technology upgrade on our customers. We acknowledge that this process has caused confusion and delays. BCBSVT will continue to work diligently with customers, members and providers."

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