Below are three quotes on how health plans are investing their IT dollars from Shashi Yadiki, president of health plans for NTT DATA.
Shashi Yadiki recently spoke with Becker's Hospital Review about about innovation, technology and business transformation for health plans. For the full Q&A, click here.
1. "Consumer expectations are changing and so is the explosion of digital technologies. Health plans would like to engage their customers in a total lifecycle at the point of engagement. They also would like to enable the recommendation of the right physician with the right incentive structures and outcomes. This creates a massive opportunity in digital technology adoption to enable consumer engagement."
2. "There is increased opportunity to reduce the cost of healthcare by collaboration between health plans and health systems beyond the Bundled Payment for Care Improvement initiative driven by CMS and other bundled payment arrangements. Integration of business processes and data and adoption of advanced analytics capabilities, such as machine learning and artificial intelligence, can transform healthcare costs."
3. "[NTT DATA has] created a predictive model that integrates both structured and unstructured data from multiple data sources, including socioeconomic and behavioral data. For one health plan customer, this model resulted in a more accurate look at member risk, increasing by 30 percent the number of members that are predicted to move from medium to high risk within the next 12 months."
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