Patient waits 4 hours at physician's office for medical transport ride

A patient was stranded at her physician's office in Michigan for almost four hours after the medical transport ride she scheduled did not arrive, reports Local 4 WDIV Detroit.

Felicia Thorns scheduled a ride through the medial transportation company LogistiCare, which hires private companies to transport Medicaid patients through a $60 million contract with the state. Ms. Thorns said she got dropped off at her appointment, but said no vehicle came to pick her up at 5:30 p.m., as she had scheduled.

When Ms. Thorns called LogistiCare to ask about the driver's status, the company told her she may have to wait three to four hours for a ride and said that she would have to pay for the ride out of pocket.

Ms. Thorns couldn't call a taxi or ride-share for transportation since she uses an electric wheelchair. She waited at the physician's office until 8:45 p.m., at which time Local 4 contacted a private company to transport Ms. Thorns.

"We were just made aware of the situation tonight. As a result, we are investigating the matter," LogistiCare said in a statement to the news station.

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