Sponsored by TeleTracking | info@teletracking.com | 1.800.927.0294

Patient waits 4 hours at physician's office for medical transport ride

A patient was stranded at her physician's office in Michigan for almost four hours after the medical transport ride she scheduled did not arrive, reports Local 4 WDIV Detroit.

Felicia Thorns scheduled a ride through the medial transportation company LogistiCare, which hires private companies to transport Medicaid patients through a $60 million contract with the state. Ms. Thorns said she got dropped off at her appointment, but said no vehicle came to pick her up at 5:30 p.m., as she had scheduled.

When Ms. Thorns called LogistiCare to ask about the driver's status, the company told her she may have to wait three to four hours for a ride and said that she would have to pay for the ride out of pocket.

Ms. Thorns couldn't call a taxi or ride-share for transportation since she uses an electric wheelchair. She waited at the physician's office until 8:45 p.m., at which time Local 4 contacted a private company to transport Ms. Thorns.

"We were just made aware of the situation tonight. As a result, we are investigating the matter," LogistiCare said in a statement to the news station.

More articles on patient flow:
San Francisco hospital moves permanent beds to house temporary psych patients
Uptick in 'guardianship cases' leave Maryland patients in EDs for months
Temple's hospital, medical school campus responds to nearby shooting, hours-long standoff

© Copyright ASC COMMUNICATIONS 2019. Interested in LINKING to or REPRINTING this content? View our policies by clicking here.

 

Top 40 Articles from the Past 6 Months