Vitals: How patient wait times affect physician ratings

Megan Knowles -

Physicians with five-stars — the highest rating on Vitals — had a 13 minute, 17 second average patient wait time while physicians with one-star — Vitals' lowest rating — had a 34 minute, 11 second average patient wait time, according to Vitals' annual Physician Wait Time Report.

To compile the annual Physician Wait Time Report, now in its ninth year, Vitals gathered data from patient-reported wait times from 2008 through the end of 2017. Vitals also surveyed over 675 online respondents in a March 2018 poll.

Here's the correlation between the average patient wait time and a physician's average rating on Vitals.

Five-star rating: 13 min, 17 sec

Four-star rating: 21 min, 32 sec

Three-star rating: 22 min, 11 sec

Two-star rating: 29 min, 34 sec

One-star rating: 34 min, 11 sec

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