US News introduces patient experience ratings to physician profiles

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U.S. News & World Report teamed up with patient feedback management solutions provider Binary Fountain to publish patient experience ratings on a number of its physician profile pages.

The collaboration with Binary Fountain, which provides a data repository of online patient reviews and surveys, aims to let consumers compare physicians and make more informed healthcare decisions.

"In the age of healthcare consumerism, patient experience information has become a crucial piece of information for patients and families when choosing a physician," said Chad Smolinski, chief product officer of U.S. News. "Our collaboration with Binary Fountain allows U.S. News to expand the breadth and depth of relevant, trusted data we can provide to patients while searching for a new doctor."

Patients using U.S. NewsDoctor Finder site can now access a physician's overall patient satisfaction rating, alongside as many as 10 individual patient experience metrics related to what prospective patients look for when choosing a new provider.

The ratings reflect patients' feedback on factors including good communication, clarity of instructions, provider's attitude and follow-up.

"We are excited to partner with U.S. News to further enhance their doctor profile pages with patient experience ratings, delivering industry-leading insights, data and analytics on thousands of doctors across the country," said Ramu Potarazu, president and CEO of Binary Fountain. "We are confident that our patient experience ratings will further strengthen the patient voice and empower consumers to make better informed decisions, based on doctors' previous track records."

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