In a recent press release, ReferralMD, a leader in healthcare referral management and patient access solutions, announced the release of its text and email patient engagement platform.
This platform improves patient communication using intelligent workflows built on customizable templates, allowing real-time communication with patients on any device.
“Patients are kept well informed throughout the referral process from the moment the referral is ordered, through the appointment confirmation and post-appointment follow-up. The result is a better patient experience, higher patient satisfaction and increased patient loyalty to the healthcare provider” said Rick Hammer, Chief Product Officer of ReferralMD.
ReferralMD helps providers embrace the continued consumerization of healthcare, placing a greater emphasis on improving the patient experience. The system empowers patients to take control of their health with effective messaging resulting in fewer missed appointments and reduced wait times for scheduling. In addition, phone calls and other manual processes which burden staff are eliminated, driving operational efficiencies for the provider.