Hospitals can improve HCAHPS scores by investing in the nursing work environment, nurse education and staff levels, a recent study found.
Patient Experience
Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes.
Patients and staff at AdventHealth Celebration (Fla.) enjoy farm-fresh produce everyday at the hospital's cafe and physician lounge. It all comes from a farm operating right on campus, but you probably won't spot it by simply walking around.
By the end of 2028, NewYork-Presbyterian Hospital in New York City plans to incorporate more than 1,300 accessibility enhancements to better accommodate patients with disabilities.
Since 2022, NYC Health + Hospitals has provided more than 1.2 million plant-based meals to patients, boasting a 90% satisfaction rate among recipients, the New York City-based public health system said March 14.
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Hospital leaders across the U.S. are trying to find creative solutions to reduce boarding in emergency departments, which challenges health systems.
Patients who are in need of palliative care and extra symptom management as they recover from being critically ill or are nearing end of life can now take advantage of the services at NYC Health + Hosptial's Bellvue location, which…
National fights between health systems and payers are rising in intensity and publicity — and patients are caught in the middle, The Wall Street Journal reported March 1.
U.S. adults have stronger trust and see a lower prevalence of racism in healthcare compared to other industries, according to a KFF survey of more than 6,000 Americans.
The landscape of technology is evolving at an unprecedented pace. When Facebook arrived on the scene, it reached 100 million users in 4.5 years. Instagram hit that same milestone in half the time. TikTok, nine months. And OpenAI’s ChatGPT rocketed…