Timely and accurate diagnostic testing is important to improving health outcomes, reducing length of stay and minimizing costs. However, providers need to balance the benefits of testing with the risks of overtreatment and of focusing solely on individual patients.
Patient Experience
As a first line of defense for many patient inquiries, call center staff can make or break the patient experience.
A University of Michigan study found that on telemedicine calls, a physician's background impacts how the patient perceives the provider — with most patients preferring a physician office background.
Some hospitals and surgery centers are requesting patients pay in advance for nonemergency procedures and are rescheduling surgeries when payment is not received beforehand, The Wall Street Journal reported May 9.
Tarrytown, N.Y.-based Phelps Hospital won Northwell Health's 13th annual Chef's Challenge.
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Patient experience measures are showing early signs of rebounding after falling dramatically amid the pandemic, according to an analysis from The Leapfrog Group.
Tennessee Gov. Bill Lee signed a bill into law that outlines visitation rights for hospital patients, ABC affiliate WKRN reported April 29.
New Hyde Park, N.Y.-based Northwell Health is hosting its 13th annual cooking competition among its hospitals, where hospital chefs will present fine dining dishes to be assessed by a panel of judges.
In a recent Consumer Healthcare Journey Research report by Synchronyi , it was revealed that 52% of survey respondents said they struggle to pay out-of-pocket costs for medical services, and over three-quarters said they would pursue additional medical services if…
Hospitals can improve HCAHPS scores by investing in the nursing work environment, nurse education and staff levels, a recent study found.