Patient experience measures are showing signs of rebounding after falling dramatically during the pandemic, and a few elements are entering the spotlight after having notable effects on hospital scores.
Patient Experience
Nashville (Tenn.) General Hospital has launched a "no-wait ER" program that reduces the time patients wait to receive care to four or five minutes, wkrn.com reported July 8.
Healthcare organizations must prioritize the healthcare experience of Gen Z and millennial patients with "new intensity and rigor," Press Ganey wrote in a June 26 report. These generations have far less brand loyalty and significantly higher expectations for fast, convenient…
The frequency of nurse rounding can significantly affect hospitals' patient experience performance, though preferences still vary by unit and patient type, according to a June 26 report from Press Ganey.
Cardiac surgery patients reported the highest patient experience scores of any specialty in 2023, according to a June 26 report from Press Ganey.
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Hospitals in Nevada have the highest patient experience scores of any state, according to a June 26 report from Press Ganey.
The future of healthcare is shifting towards consumerism, with patients expecting convenience and personalized experiences.
For years, healthcare providers have witnessed explosive growth in the number of patients who are self-pay or on high-deductible health plans (HDHP). Even for those who have commercial insurance, the patient share of healthcare financial responsibility is increasing.
Dignity Health is now offering sensory kits for patients with autism spectrum disorder to use in its emergency departments across Southern California.
Baltimore-based Johns Hopkins School of Nursing is addressing community needs by taking primary care door to door, NPR reported June 11.