Patient Experience

The digital age has set new standards for the capabilities at individuals' fingertips, and healthcare leaders are determining how this extends into patient experience.

Covenant Children's Hospital in Lubbock, Texas, has opened a hospital-based school for long-term patients to stay on track with their education. 

In 2007, CMS started publishing star ratings on the web for healthcare consumers to review as part of their healthcare decision-making process. The application of those ratings now covers an array of hospital performance metrics including quality, safety, efficiency and…

From real-time communication updates to bedside interactions, hospitals and health systems are increasingly focused on enhancing personalization to drive patient experience improvements. 

Female emergency room patients are less likely to be prescribed pain medication, according to a study published Aug. 5 in the Proceedings of the National Academy of Sciences.

After implementing an "always on" feedback and employee rounding tool, Louisville, Ky.-based Norton Healthcare has raised satisfaction scores 15% in one year, closed gaps in communication, and re-engaged staff. 

In 2021, a provision under the 21st Century Cures Act granted patients immediate access to medical test results. Three years later, some members of the healthcare community are advocating for change, The Washington Post reported July 26.

Clinician leaders might want to enourage their teams to meet hospitalized patients at their eye level, according to a meta-analysis published in the Journal of General Internal Medicine. 

Patient scheduling is one of the most crucial steps in healthcare delivery. Despite significant advances in healthcare technology, accurate and timely scheduling remains challenging, particularly when care transitions providers.

Patient experience measures are showing signs of rebounding after falling dramatically during the pandemic, and a few elements are entering the spotlight after having notable effects on hospital scores.