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Patient Experience

Self-scheduling has redefined patient access, moving beyond convenience to become a competitive advantage. It allows patients to book, reschedule, and manage appointments on their own terms, meeting the growing demand for flexibility in healthcare. In 2025, self-scheduling will merely be…

Systems are honing in on improving the patient experience by reducing complexity, enhancing personalizations and making patients feel valued throughout the care journey, the American Hospital Association said in a Nov. 12 article.

The American Hospital Association expressed support for the use of healthcare navigators by hospitals and health systems to help patients find, access and understand financial assistance programs designed to pay for healthcare services, according to a Nov. 11 letter to…

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