As healthcare organizations work to improve the patient experience, increase efficiency and achieve financial sustainability, many are introducing technology to simplify patient-provider interactions — including scheduling.
Patient Experience
JohnRoss Rizzo, MD, NYU Langone's director of disability inclusion, is personally familiar with the challenges of navigating hospitals using conventional wayfinding signage and approaches. As a legally blind physician-scientist, navigating and orienting himself in a complex academic medical center has,…
In today’s evolving healthcare landscape, patient experience is no longer just a “feel-good” metric—it’s a proven driver of financial and operational success. Studies consistently show that improving patient satisfaction yields measurable financial returns. Hospitals with “excellent” satisfaction scores often achieve…
Insights from 6.5 million patient encounters and a survey of 1,055 healthcare consumers reveal a demand for more convenience and transparency in the healthcare industry.
UC San Diego Health credits its "leading the way" framework with "[e]levating patient experiences during the most vulnerable moments of their lives."
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Press Ganey named the recipients of its 2025 Executive Human Experience Awards on Feb. 5.
North Carolina lawmakers are trying to find a new way to transport involuntarily committed patients that does not involve police, North Carolina Health News reported Feb. 3.
Cleveland Clinic's main campus launched a program that provides proper clothing to patients at discharge.
From hair care to room designs, systems are looking to improve patient experience in creative ways.
Some hospitals are beginning to embrace spiritual support programs for patients, but few go as deep as the Congregational Care Network at Indianapolis-based Indiana University Health System, NPR reported Jan. 14.