Despite the fact that consumerization is on the rise in healthcare and patients are becoming more selective when it comes to choosing a healthcare provider, a large chunk of hospital executives haven't reevaluated their organization's approach to the patient experience,…
Patient Experience
Health systems are increasingly feeling the pull of the consumer economy and are seeking creative ways to differentiate and offer novel and satisfying experiences to their patients that complement their clinical care.
Allergan and SonarMD have partnered to develop clinical decision support and patient engagement tools to diagnose and manage patients with a form of irritable bowel syndrome.
One year after implementing SmarTigr patient education technology from TeleHealth Services, AnMed Health — a multidisciplinary five-hospital system headquartered in Anderson, S.C. — improved HCAHPS patient satisfaction scores and patient health literacy.
In the era of value-based care, the HCAHPS survey is the most influential measure of the patient experience, as hospitals can be financially penalized when they record low patient experience scores. However, there is conflicting evidence as to whether or…
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Penn State Hershey (Pa.) Children's Hospital recruited a new, four-legged employee to help ease stress and anxiety for patients and staff, according to Fox 43 News.
When educated with materials that engage multiple senses (sight, hearing and touch), patients display an improved understanding of their care and possible outcomes of treatment, according to a new study published in the Journal of Bone and Joint Surgery.
Pediatric hemophilia patients at Nationwide Children's Hospital in Columbus, Ohio, are participating in a pilot study to test a new virtual reality experience designed to engage children in an immersive virtual environment while they endure painful needle sticks during infusions.
Each year, a health system can encounter millions of inbound calls, which contribute heavily to the patient experience.
CMS' PFE Affinity Group was born out of CMS' Quality Strategy and aims to bring together all of CMS' engagement efforts to better coordinate and collaborate on engagement efforts, but the affinity group recently underwent a name change.