About 1,600 psychiatric hospitals will soon use a feedback survey created by Yale New Haven (Conn.) Health and Yale University and adopted by CMS, according to a Feb. 5 report from Hartford Courant.
Patient Experience
Healthcare professionals understand the power of technology to improve people’s lives. But what if technology could not only treat illness, but also elevate the entire Human Experience of healthcare?
Nick Holekamp, MD, the chief medical officer at Ranken Jordan Pediatric Bridge Hospital in St. Louis, worked with his team to develop a new caregiving role that moved beyond the bedside: Patient play advocates.
New York City-based Mount Sinai is looking to new technology this year to streamline care and enhance the patient experience, according to LeWanza Harris, MD.
HHS' Office of Civil Rights issued guidance Jan. 25, outlining healthcare organizations' obligations to ensure visitation policies do not discriminate against patients on the basis of race, religion or other protected characteristics.
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A person's health journey isn't a one-stop shop — so don't treat it as such when monitoring patient experience metrics, according to Trinity Health leader Dan Roth, MD.
Instead of waiting for patients to flag grievances in HCAHPS surveys, RWJBarnabas Health is going straight to the bedside to identify and solve patient experience issues in real time.
During a featured session at Becker's 11th CEO + CFO Roundtable, two leaders from Press Ganey — Darren Dworkin, president and COO, and Patrick Ryan, chairman and CEO — discussed how artificial intelligence is helping to revolutionize the human experience…
Miami Valley Hospital's closet of cold weather items first began in the locker of Cindy Feltner, RN, after noticing patients who lacked warm clothes, the Dayton Daily News reported Jan. 11.
Hospitals' overall patient experience ratings ticked up in 2023, with slight improvements in staff communication, responsiveness and transition of care metrics.