Executive SummaryIn the evolving landscape of value-based care (VBC), PSW has demonstrated how certified Care Management programs can serve as a strategic lever to improve outcomes, enhance patient satisfaction, and reduce avoidable healthcare utilization. With NCQA accreditation for Population Health…
Patient Experience
As healthcare organizations navigate large-scale EHR transitions in 2025, patient access is gaining renewed attention, not just as an operational dependency, but as a strategic capability. Rather than pausing innovation, leading organizations are using these moments of transition to design…
The U.S. excels in some aspects of older adult care but falls short in others, according to a Commonwealth Fund survey published April 9. The survey, conducted in 2024, involved 16,737 adults 65 and older in Australia, Canada, France, Germany,…
Traditional patient gowns range from uncomfortable to dehumanizing, past research shows. To improve patient experience, some health systems have rolled out redesigned gowns, according to the Association of American Medical Colleges. The gown can provide easy access to a patient’s…
As healthcare continues its shift toward value-based care, one factor is becoming impossible to ignore: patient experience isn’t just about satisfaction — it’s directly tied to reputation, reimbursement, and retention. And yet, how we measure experience hasn’t kept pace. Most…
Advertisement
Rounding is a core part of the culture at West Orange, N.J.-based RWJBarnabas Health — and a key driver behind its real-time approach to improving the patient experience. In 2023, the health system rolled out a nurse leader rounding initiative…
Most hospitals offer some form of charity care or financial assistance to cover part of patients’ medical bills, but who qualifies can vary dramatically by hospital. Now, researchers are calling for some form of standardization, radio station 90.5 WESA reported…
A study by the Indiana University School of Medicine and the Regenstrief Institute, both based in Indianapolis, found that a certain set of factors have measurable effects on patient experience, though the effects vary by degree. Specifically, these factors were…
Stamford (Conn.) Health has launched a maternal health partnership with midwife-led maternity care provider Oula. The partnership marks a first for both organizations, with Stamford offering midwifery services and Oula entering the Connecticut market, according to a March 13 news…
As healthcare organizations work to improve the patient experience, increase efficiency and achieve financial sustainability, many are introducing technology to simplify patient-provider interactions — including scheduling.