5 stories on optimizing the patient journey

Healthcare leaders strive to optimize the patient journey through shiftign the workplace and advancing intenral processes through technology.  

 Editor's Note: This article originally appeared on Cerner's website. 

Leaders throughout the health care industry are looking to create a seamless and tailored patient experience that improves care and increases revenue. But, reaching this goal requires health care organizations to optimize their own operations. Shifts in workplace culture paired with technology aimed at advancing internal processes can help organizations increase efficiency and enhance the patient experience.

Here are five perspectives on the importance of improving the patient journey through health system operations that touch every part of the care continuum.

1. Augusta University Health uses technology and centralized logistics to achieve goals
Before its new command center came online, Augusta University Health didn’t have a way to track capacity, nursing resources or collaborate on operations. By working with the Cerner ITWorks℠ and DeviceWorks teams through their own Jaguar Collaborative, AU Health implemented a centralized command center that allowed its nursing supervisors, bed management and individual units to work together to track patients' needs.

"The flow was around people, not processes. There were times patients were held in the emergency department for two to three days and would be discharged without being assigned an inpatient bed."
– Laura Brower, MSN, RN, vice president and chief nursing officer, AU Health
Learn how AU Health used technology and centralized logistics to improve patient flow, communication and care here. Click here to continue>>

 

 

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