Providing healthcare to women while encouraging patient engagement through eClinicalWorks' technologies

With over 200 providers across several geographical locations, Women’s Care Florida was looking to unify their practice by implementing an electronic health record (EHR) system across their enterprise to ensure the necessary patient information was accessible across all locations.

Additionally, Women’s Care Florida wanted technology that would further encourage patient engagement, especially in today’s digital world where there is an expectation to have access to health information via mobile devices.

With the implementation of eClinicalWorks EHR system, Women’s Care Florida was able to offer their patients access to a portal, as well as a mobile app, healow Mom – both of which help patients manage their health. healow Mom provides expectant mothers with a tool to help them manage their pregnancy via a mobile app, and provides another channel to share and receive critical health information with their obstetrician or pregnancy care provider, including health monitoring data like weight, blood pressure and glucose levels.  Specifically, the app allows expectant mothers to connect with their obstetrician or pregnancy care provider so they have access to a summary of their prenatal care records, which comes in handy for emergency situations.

The use of eClinicalWorks has helped Women’s Care Florida increase patient satisfaction, engagement and education. To-date, Women’s Care Florida has over 500,000 patients leveraging the patient portal, with this number steadily growing as more patients begin to use healow Mom. Both the patient portal and healow Mom have helped streamline workflows within the practice, as nurses have been receiving and making less phone calls. Specifically, nurses and physicians can upload lab results to the patient portal for easy access for the patient. Meanwhile, patients have been leveraging the messaging feature to contact nurses instead of making phone calls. Additionally, educational resources can also be uploaded to the patient portal and healow Mom, which provides patients access to the necessary information in a quick and easy manner, rather than having to contact their provider.

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